Privacy, Security and Account Protection

How Raymond James Protects Your Privacy

At Raymond James, we recognize the trust you place in us when you disclose personal information. Maintaining that trust by ensuring that your information is secure is core to our business. Raymond James has a dedicated Privacy Office committed to the privacy and protection of your personal information entrusted to us.

From technological safeguards to employee policies and operating procedures, we maintain constant vigilance where your privacy is concerned.

Physical Security
At our international headquarters in St. Petersburg, Florida, security officers are on site 24 hours a day.  Visitors must be escorted at all time and employees are required to wear identification badges when on the premises.  Video surveillance and other electronic measures are deployed throughout the campus.

Technological Security
Our technological systems are monitored 24 hours a day, 365 days a year, for signs of tampering or unauthorized activity. We employ the use of encryption, virtual private networks, penetration/vulnerability testing, and the latest firewall and antivirus technology. We also maintain strict controls to limit and monitor employee access to our systems.

Our information technology professionals constantly research and develop enhancements to keep us at the vanguard of data security. A team of independent auditors reviews our technological systems quarterly.

Incident Response
Raymond James has specialized programs to prevent and detect intrusion, including an extensive incident response program. Our incident response team ensures appropriate technology and resources will be dedicated to the monitoring and prevention of cyber security threats.

Technology Risk Management
Confidentiality, Integrity, and Availability of our systems and client data are of the upmost importance to Raymond James. To reduce the risk associated with threats and vulnerabilities, Raymond James employs a risk-based control framework to protect our systems and data according to their sensitivity and criticality. IT risk assessments are continuously performed, and any outstanding remediation items are actively monitored.

Employee Training
Our employee policies emphasize the importance of preserving confidentiality. Newly hired associates receive an employee handbook that provides comprehensive information about our privacy policies and procedures, together with security-awareness training. In addition, all employees must attend regular training sessions on ethics and security. Our regulatory compliance specialists ensure that we meet federal requirements to preserve clients’ privacy.

All financial advisors affiliated with Raymond James also receive training at our national conferences.

Business Continuity
Our professional business continuity team focuses on preparing for potential business disruptions due to unforeseen circumstances such as natural disasters. Its goal is to ensure that critical operations continue and data remains secure during emergencies. The team oversees management of our remote operations center and emergency functions such as data retention, backup procedures and off-site information storage. See the Business Continuity Planning page for more information.

Industry-wide Coordination
Raymond James executives play an active role in industry-wide organizations devoted to sharing information about physical and cyber security. Thomas A. James, chairman, holds leadership positions in key national associations.