Privacy, Security and Account Protection
How Raymond James Protects Your Privacy
At Raymond James, we recognize the trust you place in us when you disclose personal information. Maintaining that trust by ensuring that your information is secure is core to our business.
More than 750 of our professional associates work exclusively in information technology and security management. From technological safeguards to employee policies and operating procedures, we maintain constant vigilance where your privacy is concerned.
At our international headquarters in St. Petersburg, Florida, security guards are on site 24 hours a day. The security desk is staffed during business hours for visitor check in, and employees are required to wear identification badges when on the premises. All high-traffic areas, restricted-access areas and building exteriors are under video surveillance.
Our technological systems are monitored 24 hours a day, 365 days a year, for signs of tampering or unauthorized activity. We employ the latest firewall and antivirus technology as well as specialized programs to prevent and detect intrusion. We also maintain strict controls to limit and monitor employee access to the systems.
Our information technology professionals constantly research and develop enhancements to keep us at the vanguard of data security. A team of independent auditors reviews our technological systems quarterly.
Investor Access SiteKey
Another way we protect your information is by using SiteKey images and security questions. SiteKey is a web-based security system that uses a unique image and an image title as a method of mutual authentication between you and the website you are accessing. It is an additional layer of security used to prevent unauthorized access to your accounts, protect you against identity theft and fraud (like phishing), confirm that you are at the actual Raymond James Investor Access website, rather than a phony look-alike site, and ensure that you are the true owner of the account. See the Identity Theft Definitions page for more information.
Our employee policies emphasize the importance of preserving confidentiality. Newly hired associates receive an employee handbook that provides comprehensive information about our privacy policies and procedures, together with security-awareness training. In addition, all employees must attend regular training sessions on ethics and security. Our regulatory compliance specialists ensure that we meet federal requirements to preserve clients’ privacy.
All financial advisors affiliated with Raymond James also receive training at our national conferences.
Our professional business continuity team focuses on preparing for potential business disruptions due to unforeseen circumstances such as natural disasters. Its goal is to ensure that critical operations continue and data remains secure during emergencies. The team oversees management of our remote operations center and emergency functions such as data retention, backup procedures and off-site information storage. See the Business Continuity Planning page for more information.
Raymond James executives play an active role in industry-wide organizations devoted to sharing information about physical and cyber security. Thomas A. James, chairman, holds leadership positions in key national associations.