Raymond James expands service-focused technology investment with Zoom AI Companion meeting summaries

ST. PETERSBURG, Fla. – Raymond James is further enhancing its artificial intelligence capabilities as a key component of service excellence with the firmwide rollout of AI-generated meeting summaries by Zoom for financial advisors and institutional businesses, effective immediately, according to Chief Information Officer Andy Zolper.

Zoom AI Companion meeting summaries allow hosts to automatically generate and share detailed, AI-generated summaries of their meetings. This capability strengthens Raymond James’ AI leadership by delivering significant time savings across business units and will integrate seamlessly with proprietary advisor applications, including RJ CRM and Opportunities.

“In conjunction with our internally developed AI tools, innovations from strategic technology providers like Zoom enable us to deliver substantial value to financial advisors, institutional businesses, and their clients, expanding service capabilities and ultimately saving them time,” said Zolper. “AI Companion meeting summaries will be a game changer for capturing highlights and follow-up actions, empowering users to focus solely on meaningful conversation during meetings. With this move, we continue to establish our AI leadership by being among the first in our industry to roll out this advanced capability firmwide.”

The firm’s strategic framework around AI innovation focuses on three core pillars: data-driven insights to support optimal client advice, enhanced service models and systems, and secure applications that are safe, reliable, and scalable. Recent innovations include predictive machine learning in Advisor Access and AI Search, which uses generative AI to provide quick, tailored answers from the firm's extensive internal knowledge base.

Consistent with the firm’s measured approach, the adoption of the meeting summary capability follows a rigorous operational and governance review, as well as a successful four-month pilot period involving both advisors and associates.

“Raymond James' implementation of this technology to enhance its service capabilities showcases how our AI-first meeting summaries can offload time-consuming administrative work, allowing financial advisors to dedicate more time to what truly matters — nurturing client relationships and delivering strategic financial guidance. The successful pilot program and enterprise-wide deployment validate Raymond James' confidence in Zoom's cutting-edge AI capabilities to streamline operational efficiency,” said Smita Hashim, chief product officer at Zoom.

Raymond James technology is designed in close collaboration with advisors and professionals to provide a seamless platform of sophisticated digital tools that support the advisor-client relationship. The firm invests $975 million annually to continually improve technology for advisors and their clients.

About Raymond James Financial, Inc.
Raymond James Financial, Inc. (NYSE: RJF) is a leading diversified financial services company providing private client group, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Total client assets are $1.54 trillion. Public since 1983, the firm is listed on the New York Stock Exchange under the symbol RJF. Additional information is available at www.raymondjames.com.