Keri recently joined the office after nineteen years as a teacher in Oklahoma County. She has a Master's degree in Education Administration.  Her responsibilities include:

General Office Duties:

• Monthly newsletter mailings and emails
• Assist with monthly billing (type letters & invoices)
• Scheduling meetings

Compliance:

• Employee Handbook – review and update semi-annually regularly. Policy changes are made as needed.
• Policies and Procedures Manual – review and update semi-annually to make sure any necessary changes are made
• Code of Ethics Manual – review and update regularly. Changes are made as needed
• Anti-Money Laundering Review – done annually with staff
• Ad Review Submittal and File Upkeep
• Contingency Planning/Disaster Recovery Policies and Procedures- reviewed on a regular basis and any necessary changes are made. Review with staff annually.

Technology:

• Order all computers for office
• Order all office equipment
• Perform monthly check up on all office computers
• Work with personal service center personnel or outside technician with technology problems

Operations:

• The monitoring and implementation of all internal systems
• Client services - communicates with current clients to coordinate the transfer of assets, change of address requests, answering questions, helping with paperwork, or any account requests the client may have
• Communicates with prospective clients to coordinate the transfer of assets, answering any questions the prospective client has in regards to the transfer of assets
• Processes incoming correspondence from clients, making copies of this correspondence for client file and compliance file
• Completes and processes all mutual fund switch letters
• Overall Problem Resolution- statement questions, cost basis information, sets up client for online investor access, account linking so that client can view all accounts online and receive all account statements together in a single mailing.