Our Service Team

Michelle Hatten of Scheff Thompson Cress Investment Group

Michelle Hatten

Registered Representative
Operations Manager, Assistant to the Branch Manager

Michelle takes pride in keeping the office running smoothly. The 20-year veteran of the financial services industry joined Raymond James in 2007 after working as a sales assistant for Morgan Stanley and A.G. Edwards. She earned a Bachelor of Science in economics and finance from Buffalo State College. Read More

The Hamburg native is married to Mark; they have two children, Mitchell and Erik.

“Our team’s experience has proved to be one of its greatest assets.”

Dawn Maher of Scheff Thompson Cress Investment Group

Dawn Maher

Client Service Manager
Registered Assistant

Dawn’s caring and compassionate demeanor serves her well in her role as liaison with clients. She makes sure that all of their needs are taken care of, following up on a regular basis. Read More

Prior to joining Raymond James in 2010, she worked in various roles in the medical and dental industry. She has a degree in business management and economics from Empire State College in Saratoga Springs and earned a medal of honor from Hilbert College in Buffalo. She’s now working toward earning her Series 7 license.

The New York native serves others by going on medical and educational mission trips to the Dominican Republic. She lives in Hamburg with her husband, Dr. William Maher; they have a son, John.

“Our clients always come first. If we serve our clients well, our own success will follow.”

Christina Norman of Scheff Thompson Cress Investment Group

Christina Norman

Client Service Associate
Registered Assistant

Christina makes sure that clients receive the best possible service. She constantly strives to raise the bar on the client experience. Read More

Prior to joining Raymond James in 2006, she worked at UBS Financial Services as a sales assistant and technology liaison. She has a Series 7 license and is currently studying to become a registered representative.

She lives in Grand Island with her husband, David. In her free time, she enjoys gardening, boating and spending time with family and friends.

“We set a high standard for client service – that’s what separates us from the rest.”

Kim S. Barto of Scheff Thompson Cress Investment Group

Kim S. Barto

Financial Representative

As a delegate, Kim uses her experience and leadership skills to ensure the branch is managed efficiently. Prior to joining Raymond James in 2005, she served as senior vice president of operations at Smith Barney as well as branch administrator for A.G. Edwards and L.F. Rothschild. Read More

Originally from Salt Lake City, Utah, she currently lives in Ransomville with her husband, David; they have six children, Michelle, Danny, David, Louis, Anthony and Deanna. In her free time she enjoys riding, traveling and photography.

“It’s rewarding to be able to guide people toward a plan to provide for their family.”

Michele Scheff of Scheff Thompson Cress Investment Group

Michele Scheff

Branch Receptionist

Michele is the friendly face brightening clients’ days around the office. She always puts clients’ needs first. Read More

She joined Raymond James in January 2005 along with her husband, branch manager Alan K. Scheff. The Buffalo native studied at the Rochester Institute of Technology.

She lives in East Amherst with Alan; they have two children, Jaime and Jason.

“Our clients are our reason for being.”

Securities offered through Raymond James Financial Services, Inc., member FINRA/ SIPC. Investment advisory services offered through Raymond James Financial Services Advisors, Inc. Scheff Thompson Cress Investment Group is not a registered broker/dealer, and is independent of Raymond James Financial Services. Raymond James financial advisors may only conduct business with residents of the states and/or jurisdictions for which they are properly registered. Therefore, a response to a request for information may be delayed. Please note that not all of the investments and services mentioned are available in every state. Investors outside of the United States are subject to securities and tax regulations within their applicable jurisdictions that are not addressed on this site. Contact our office for information and availability.
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