Client Experience
An experience guided by process.
Individual investments and the markets fluctuate over time. That’s why it’s our job to enable you to make informed financial decisions using all the resources at our disposal. We accomplish this by following a process that draws on our experience and conservative advisory approach, as well as the industry-leading strength and support of Raymond James.
This process provides a framework for making decisions collaboratively – applying not only our insight and recommendations, but also yours and that of your outside advisors – and monitoring the outcome of those decisions over time.
Understand
First and foremost, we’ll get to know you through guided conversations in order to understand your personal goals, current financial situation, investment experience and desired level of risk. You’ll also be made fully aware of our capabilities and the scope of services we offer to help you meet your objectives.
Design
Our team will analyze the information you shared with us and design solutions intended to help you reach your objectives. This may involve collaboration with your other professional advisors like your CPA and attorney. We will then present our recommendations to you, answer your questions, consider alternatives and outline the steps we need to take to implement your plan.
Implement
In this step, we will set your personalized financial plan into motion using the extensive tools available to us through Raymond James. This involves the selection of specific account types, investment products and optional services. We will also help complete the necessary paperwork in a coordinated approach.
Manage
Once implemented, we will monitor the progress of our recommendations relative to your defined objectives and suggest changes where needed. Your involvement in this step is key because we need you to tell us of any significant changes in your life. To accomplish consistent two-way communication, we’ll provide ongoing reporting of your account activity, meet periodically to review your portfolio’s allocation and performance, and check up on your current circumstances and goals.
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