Celebrating our client-focused culture during Customer Service Week

Associates celebrate our client-focused, service-oriented culture throughout Customer Service Week

Raymond James’ core mission, values and vision aim to support the firm’s main goal of providing exceptional service to clients. Each year during the first week of October, celebrations are held throughout the various Raymond James corporate offices and branches to commemorate the work of both associates and advisors. 

In previous years, themes of the week included flying above adversity, reframing perspective, and associate appreciation. For this year’s celebrations, Raymond James hosted events centered around the theme of “advocacy,” which is the foundation of the firm’s client-first philosophy.

Associates and advisors learn to advocate for themselves, their teams and their clients. 

The week kicked off with opportunities to celebrate and recognize associates throughout the firm. Associates were invited to share an electronic thank you card to their colleagues for their continued dedication to advocating for clients, colleagues and the firm. 

Online Office Games were held for participants across the Raymond James corporate footprint. Participants were grouped into teams and went head-to-head in several games including trivia and “Can you hear me now?” These sessions allowed participants to unwind from their busy schedules and celebrate one another while also engaging in friendly competition. 

To continue the theme of advocacy, Raymond James invited former trial attorney Heather Hansen to host a conversation on advocacy in the workplace. Using her experience in the courtroom, Heather shared how her career experiences gave her the tools to overcome objection, build credibility, and become an advocate for herself. Heather encouraged associates to ask questions with curiosity, build self-confidence, and seek other perspectives to learn to be champions of advocacy.

Celebrating Raymond James associates outside of Customer Service Week.

Associate and advisor recognition is at the forefront of the business, which is why activities like these are not confined to Customer Service Week. Everyone who joins Raymond James shares a similar goal of committing to world-class service that brings the firm’s culture to life. It’s important to recognize colleagues who live out the firm’s mission and values every workday. Through associate and advisor recognition of a job well done, others can identify who is making an impact at all levels of the firm. 

Customer Service Week is observed annually at companies around the world.

In 1992, the President of the United States signed a proclamation that declared Customer Service Week a national week of observance throughout the first week of October. The goal was to set aside a week to celebrate employees who support clients and customers who are dedicated to advocacy and outstanding service. Today, the week is celebrated on a global level with nearly 60 countries joining the already 50 states that observe Customer Service Week.